💰 Refund Policy – OrderatHub.com
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. General Policy
At OrderatHub.com, we aim to ensure customer satisfaction with every order. This Refund Policy outlines the conditions under which refunds may be issued for orders placed through our Platform.
2. Eligibility for Refunds
Refunds may be requested in the following cases:
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Order Cancellation by Customer: If the order is canceled before vendor confirmation or preparation.
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Vendor Unavailability: If the vendor is unable to fulfill the order (e.g., out of stock).
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Incorrect or Defective Product: If the delivered product is not as described, damaged, expired, or defective.
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Failed Delivery: If the order cannot be delivered due to reasons attributable to the vendor or delivery partner.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
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Change of mind after order confirmation or preparation.
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Incorrect address or contact information provided by the customer.
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Failure to collect the order at the time of delivery.
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Items that fall under non-returnable goods for health and safety reasons (e.g., opened food, perishable goods, certain pharmacy items).
4. Refund Process
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Customers must submit a refund request within 24 hours of receiving the order.
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Requests can be made through the Platform or by contacting support at support@orderathub.com.
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The Platform will investigate the request with the vendor/delivery partner and decide eligibility.
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Approved refunds will be processed within 7–14 business days.
5. Refund Method
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Refunds will be issued via the original payment method (e.g., online payment gateway).
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For Cash on Delivery (COD), refunds may be issued as wallet credits or bank transfer, depending on availability.
6. Partial Refunds
In some cases, a partial refund may be granted (e.g., missing items in a multi-item order, or partial product damage).
7. Contact Us
If you have any questions or complaints about our Refund Policy, please contact:
Email: support@orderathub.com
Phone: [Insert Support Number]
Address: [Insert Business Address in Syria]
