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Privacy policy

Privacy Policy – OrderatHub.com ðŸ”’
 
Effective Date: [23/09/2025 ]
Last Updated: [23/09/2025 ]
1. Introduction
This Privacy Policy explains how OrderatHub.com (“Platform”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services.
By using the Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
  1. Personal Information
    • Name, phone number, email address, delivery address.
    • Payment details (e.g., card information, wallet balances).
  2. Account Information
    • Username, password, and account preferences.
  3. Transaction Information
    • Orders placed, products purchased, amounts paid, delivery details.
  4. Device and Usage Information
    • IP address, browser type, device identifiers, and app usage data.
  5. Location Information
    • When enabled, we may collect location data for order delivery and tracking.
3. How We Use Your Information
We use your information to:
  • Process and deliver orders.
  • Facilitate payments and refunds.
  • Communicate with you regarding orders, promotions, and updates.
  • Improve the functionality, security, and performance of our Platform.
  • Prevent fraud, abuse, and violations of our Terms & Conditions.
  • Comply with legal obligations under Syrian law.
4. Sharing of Information
We may share your information with:
  • Vendors: To fulfill your orders.
  • Delivery Partners: To deliver products and confirm transactions.
  • Payment Providers: To process payments securely.
  • Regulatory Authorities: Where required by Syrian law or court order.
    We do not sell or rent your personal information to third parties.
5. Data Storage and Security
  • Your data is stored on secure servers located within Syria (or permitted jurisdictions).
  • We implement industry-standard measures to protect data against unauthorized access, loss, or misuse.
  • However, no system is completely secure, and we cannot guarantee absolute protection.
6. Cookies and Tracking Technologies
  • We use cookies and similar technologies to improve user experience, remember preferences, and analyze Platform performance.
  • You may disable cookies in your browser settings, but some features may not function properly.
7. User Rights
Under applicable Syrian law, you have the right to:
  • Access the personal data we hold about you.
  • Request correction of inaccurate or outdated data.
  • Request deletion of your account and associated data (subject to legal obligations).
  • Withdraw consent for data processing where applicable.
To exercise your rights, please contact us at: support@orderathub.com.
8. Retention of Data
  • We retain your personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
  • When data is no longer required, it will be securely deleted.
9. Third-Party Services
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
10. Children’s Privacy
Our Platform is not intended for children under 18 years of age.
We do not knowingly collect personal information from minors. If we discover that data from a child has been collected, it will be deleted promptly.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Platform with the “Last Updated” date revised.
Continued use of the Platform after updates constitutes acceptance of the new Privacy Policy.
12. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
Email: support@orderathub.com
Phone: +963 951 339 378
Address: Syria